Your Ozona Air Conditioning Experts

Chris was awesome. I needed a second opinion regarding my ductwork and he gave me everything I needed to know. With his extensive knowledge of my a/c unit and duct system, he gave me multiple options and reassurance that my duct system was working great. Would recommend this company and Chris! Thank you!

Glenn B. arrived on schedule, and was very friendly and professional. He checked every part of our HVAC and performed preventative maintenance as required. He explained everything perfectly and provided a thorough report on our system when finished. Pros like Glenn make it easy to recommend The Comfort Authority to our friends and neighbors.

I called the Comfort Authority because I was not happy with my previous HVAC service company. I chose them based on universally positive reviews on Google, Better Business Bureau, Yelp and Angie's List. Making an appointment was easy. Rick Haven arrived on schedule and listened patiently as I explained all the problems I was having with my system. He then proceeded to do a thorough examination of our compressor and air handler. He showed us pictures of each component and explained all the readings he obtained in his tests. We now feel confident our system is in good working order. Thanks Rick. Hope you enjoyed the soup. This is a follow-up review. It’s been 2 years since my original post. Unfortunately, time had not been kind to our 10 year old HVAC system. It’s time for a replacement. During our annual checkup, our technician, Tony, pointed out a couple of costly repairs that needed to be done. Rather than sinking $2000 into an old system, we agreed to meet with one of their specialists to discuss a new system. Derrick arrived the same day and spent about 90 minutes evaluating our system and discussing our options. We decided to go with a new system that could be installed the next day. The following morning 2 technicians arrived and began the work of removing our outdoor unit as well as the air handler which is in our second-floor attic. Gary and Rob were excellent. Very thorough, neat and professional. It took more than 8 hours to complete the installation. We now have a reliable system that we hope will keep our home cool for many years to come. Thanks for the hard work. Follow-up review. I called the Comfort Authority since it was the first cold day of the season since our new system was installed. The system was not blowing in warm air, so I gave them a call and they were able to send someone right out to diagnose the problem. Apparently a valve the controls whether the system produces cool or warm air was not tightened properly when the system was installed. Problem quickly solved by technical Glenn Betancourt. Thanks. Follow-up review. Michael Kennedy came out and performed our annual system check-up and maintenance. He was very thorough and communicated well throughout the process. He identified a failed UV unit that has been on the system and its predecessor for a number of years and was able to replace it with a new unit during the same visit. Very happy with Michael's work and the Comfort Authority in general. Follow-up review. Ura came out to perform our annual system check. He was very thorough and friendly and seemed to be interested in us as people rather than just customers. While he didn’t find anything wrong with our 2 year old system, he did point out a couple of maintenance items that needed attention. He was able to replace the UV bulb in our air handler and t to he bulb in our air purification system during the same visit. Very professional job and a truly pleasant person to have in our home. We hope to have him back next year when it time for our check up. Thanks

Awesome service, always considerate of the importance we place on my Mom's comfort. Honest, trustworthy & reliable

Thanks, Rick - great to meet you today! He arrived right on time, was thorough in the inspection and patient in answering my many questions.

Luis took great care of us. He is a very nice, polite young man. He explained everything he was doing while he was doing it. He showed me the leak detector which was unfortunately beeping when placed next to both our units. He worked with me to get me the best price on our repair. We are happy to know he will be coming back when he gets the part to install it. I bought a service plan because I trust this company and will be using them again (when I have to). I definitely recommend them.