Reviews

Very professional pleasant explains everything well

Luis, the AC technician was awesome. He took his time and checked everything. After parts were received he came back and finished the job. We were worried it would take a long time to get the parts but it was just a couple of days. Extremely satisfying with Luis and The Comfort Authority. A week later Eric was at our house to check out our plumbing. Again, an excellent experience. Keep up the outstanding service. Thanks

Michael was excellent. He was very attentive to our issue and helped to come up with a plan to resolve our AC problem. I recommend Michael from Comfort Authority for your AC needs.

The comfort authority was very prompt knowledgeable and fairly priced. I'm really happy to have a company for both my AC and plumbing that I can trust. Eric was very friendly and easy to understand.

All the techs at Comfort Authority are very courteous, thorough and professional. They never try to sell you something you don’t need and explain everything they’re going to do or have done. The entire staff from the reception/appointment bookers to the techs are all top shelf. I’ve been a customer of theirs since they opened and highly recommend Comfort Authority to anyone looking for an A/C company you can rely on. *Update 10/4/2024: Glenn came out today to address an issue I had with my A/C..diagnosed the issue, replaced the parts and couldn’t have been nicer or more professional. Comfort Authority staff continues to impress*

Comfort Authority always gives you your value for the dollar that you spend. Service and service crew , attendants…etc. are impeccable!

Called in the morning and the technician arrived around 1:00pm, troubleshoot the system, replaced a capacitor, did some system checks and had it back running by 3:00pm. Excellent service!

Have used Comfort Authority on multiple occasions, have had urgent issues over the weekend and have had technicians out within 24 hours on both occurrences. Work has been efficient, honest, and cost-effective. Have always shot straight and never tried to boost profit.

We have been customers of The Comfort Authority and Comfort Plan Plus members since switching over from another company in 2021 due to unsatisfactory service. Since switching over to The Comfort Authority we have had nothing but positive experiences and our recent annual AC service by technician Demmar Daniels was no exception. Our experiences with Demmar and the rest of The Comfort Authority team are exactly why we continue to recommend The Comfort Authority to anyone looking for a new AC company.

Very positive experience with Derek who came and accessed my unit and with Cameron and Josh who installed my new system. They were kind, very transparent, and took their time to make sure everything was perfect!

Chase is fantastic at explaining without mansplaining. He was kind and gently with my curios Dalmatian dog and always cleans up. Appreciate his suggestions without pushing hard. The staff is always great about communicating schedule availability and proving text updates. REALLY APPRECIATE how helpful they have been over the years.

Demmar went above and beyond during his inspection and clearly explained everything. Thank you Demmar!!

Demmar Daniels was our tech and he was awesome. Really thorough and hospitable!

Luis Menandez was the tech who was very professional and informative

Our bathtub had a leak and Eric was able to fix it in no time. He ended up changing the whole faucet in the wall, even. He was careful, clean, and respectful.

Great service as usual! Michael fixed our issue and went above and beyond to make sure everything was working great!

Seth spent time to diagnose the problem, ruling out a number of items. Disinfecting the line and replacing the drain guard solved the problem!

Luis was absolutely amazing. Not only with his stellar professionalism but really that he took the time to explain everything he was doing, along with giving us preventative tips to keep the problem from recurring. 5 stars for Comfort Authority with additional props to Sydney who was super timely and beyond helpful in dispatch, keeping us informed the whole way.

They are always efficient and easy to contact and schedule. We had a recent plumbing issue and Eric was knowledgeable and fair.

Demmar was a fantastic technician, helped me understand what he was checking and what would need to be done after. Super friendly and professional. Would recommend him and The Comfort Authority to anyone!

Eric C was professional and did a great job! I recommend him for all things plumbing. I could not be happier with the quality of his work which is an excellent reflection of the standards at The Comfort Authority.

I recently had the pleasure of working with Luis M. from The Comfort Authority and I can't recommend him highly enough. Luis came out to clean and repair my HVAC system, and he also installed a disinfectant unit. From the moment he arrived, it was clear that Luis was knowledgeable and professional. He took the time to explain the issues with my system and the steps he would take to resolve them. His attention to detail was impressive; he thoroughly cleaned the unit and ensured everything was functioning optimally. The installation of the disinfectant system was seamless, and Luis made sure I understood how it worked and the benefits it would provide. Throughout the process, he was courteous, efficient, and respectful of my home. Overall, I am extremely satisfied with the service provided by Luis and The Comfort Authority. If you're looking for an HVAC technician who is skilled and reliable, look no further than Luis M.!

Had my AC cleaned today by Demmar. He was so nice and really explained everything he was doing to me and my landlord. Showed us all the pictures he took and told us what to do in between appointments to keep our AC in tip top shape. The next time my landlord requests service I will be asking her to ask for them to send Demmar. He is absolutely amazing.

glen took his time and made sure my condansation pan and line were cleared of any blockage

Demmar is a wonderful technician! I appreciate Denar being able to come out since he knows my system and to fix my problem .Everytime I call Comfort Authority they always are wonderful to work with.

Edit April 2024: I've been a happy Comfort Authority customer for my AC and now they added the plumbing business! I'm thrilled with the professionalism, friendliness and beautiful installation of my new water heater. Eric and Gary did an excellent job on a difficult Hyrid Heat pump water heater. The price was right and the service was Excellent as always. The CA is my goto company for all my plumbing needs now... Thanks guys! ...... I had my AC installed by this company a few years ago. Steve and his team were exceptional then, and remain my go-to team for my HVAC needs. I just finished an inspection and the tech was on time, courteous and answered all of my nerdy questions about AC systems and airflows. Definitely would recommend these guys and their classical "golden rule type" friendly business model to anyone. This is one of the better companies (not just HVAC) that I've had the pleasure working with in Tampa or anywhere!

Luis Menendez was the name of our technician. He was excellent in every way! He took his time. He carefully explained EVERYTHING. He was careful and attentive to detail when working. Finally he checked for warranty coverage which was as well since the bulk of the repair was covered so he saved up a ton of money. We are VERY HAPPY. Thank you

Glen was great!

Just had an annual checkup performed by Romeo. He did an outstanding job. Again I am happy with them and especially Romeo. Update: Had a repair done and it was performed by Glenn. He did a great job and was pleasant to be with.

Prompt, fixed problem. Offered maintenance plane which saved me money. Courteous.

I just had an outstanding experience with The Comfort Authority. The scheduling process is simple. The dispatcher and customer service were polite and kept me informed of the technician's arrival. Chase arrived onsite, on time. He was courteous, professional and extremely knowledgeable. The time he spent inspecting my HVAC was not rushed, explaining everything he was checking. A true pro of the trade. In the future, I will continue to use TCA for all of my HVAC and plumbing needs.

Sean did a awesome job. Would highly recommend

Glenn was great on a service call!

I have been a customer for a couple of years. I needed a new system, and they were wonderful, working within my budget. They have a maintenance membership, to keep my system problem-free and running great Luis is my tech, and he is professional, friendly, and prompt. April is wonderful at keeping me informed of arrival times, so that I never have to wait around all day for a tech that never shows up-- That is never an issue with The Comfort Authority. They are dependable and courteous!

Demmar and Seth did a great job with our annual maintenance! Both were professional and courteous.

I have used Comfort Authority for years. They have great technicians and communication tools. I recommend them to all my friends and family.

Well, here I am again with another review! My trust and confidence in The Comfort Authority was already solid, but today it went over the moon after today's service call from Peter Bates! There was a small but recurring issue with condensation flow on my A/C unit and Peter solved it completely. His diagnostic and problem-solving skills are masterful! Thank you, Peter, and thank you everyone at The Comfort Authority! ------------------------------------------------------------------------------------------------------- I'm back again for another review. If you're searching for the best HVAC provider, look no further than The Comfort Authority: they are the A-Team you want! Gary Clark and Cameron masterfully installed a brand-new system for me. They encountered several challenges fitting the indoor handler into a very cramped space -- but they succeeded without having to cut into my drywall. Thanks also to Chase who, on an earlier maintenance visit, showed me exactly where the problems were with my 10-year-old unit. I could see with my own eyes what was broken. I was given an estimate for repairs, compared to the cost of a new system. The choice was clear. A special shout-out goes to Gary, Cameron and Chase, though everyone I've encountered at The Comfort Authority has been a real pleasure to work with! --------------------------------------------------------------------------------------------------- I wrote the review below at least a year ago, and I'm here again to say The Comfort Authority is still the best! And I still cannot say enough good things about Chase -- reliable, professional, expert, and trustworthy! Exactly who you want to be working on your AC! What peace of mind! Thank you! -------------------------------------------------------------------------------------------------- After researching reviews, including the Better Business Authority, I had my AC unit get a tune-up and repaired with The Comfort Authority, and I am SO impressed! When I called, Beverly (friendly and professional), promptly got me scheduled first thing in the morning the next day. She even called the next morning to let me know the ETA of the service technician. Chase showed up right on time and I can honestly say I can’t remember experiencing such exemplary customer service! Chase was considerate, professional, COVID-safe, tidy, and obviously expert and knowledgeable. He explained everything in advance (without “mansplaining”), so there were no surprises! The whole process was completely transparent. He tested everything, from the electrical components to coolant levels and even cleaned out the pile of rotten leaves in the outdoor unit. (The last AC person that came out said “That’s not my job!”) The float switch was broken on my unit, but Chase demonstrated how it was not working, so I could see what the problem was with my own eyes. Talk about building trust! The final bill was more than fair and affordable. I’ll definitely keep The Comfort Authority for the future!

The 2 gentlemen sent here were awsome. Thorough and respectful& polite! Even checked my warranty!! The Comfort Authority is AWESOME!!!!

I’ve been with Comfort Authority for 8 years now and they have never disappointed. Such a great local company. Chase was fantastic…

Chase and Aaron super great

8/29/2024 Fifth posting. Demmar arrived on time and gave us what was truly a 5 star service on both our units. Great tech and a great Company. Fourth Posting. We’ve been with The Comfort Authority for a number of years and they are absolutely our go to for our HVAC needs. Luis arrived ahead of schedule and did aan bsolutely great job. Congenial and kept me informed the entire time. He was great at troubleshooting and diagnosing the problem. Great experience, person and company! Third posting. Glenn did a great job diagnosing my HVAC problem He arrived on time, was very professional and personable. This is my second posting. I called the Comfort Authority at 8 am and Jason was here by 9:45 am. My AC wasn't cooling, Jason diagnosed the problem and advised me that someone would be out the following day to replace the coil. Jason was extremely tenacious and kept going until he figured it out. Extremely professional and by the way, loved the rest at troubleshooting breast cancer awareness (pink) booties. This is my first posting. I can't say enough good things about The Comfort Authority. When confronted with an A/C problem, they diagnosed the issues and provided me with a detailed list of multiple options. Once we decided upon a course of action The Comfort Authority team was out the next day and did a great job. Very responsive and professional. Highly recommend!

John was courteous and professional. The office staff notified me when he was on the way and they were also very nice. I would recommend this company to anyone needing their hvac serviced

Michael arrived on time and was very courteous. He detailed and understandable in the way he explained everything. Excellent overall experience.

Michael provided professional service with good communication. Prices are in line with averages and I would recommend going with this company over the cheapest options due to reliable work and professionalism.

What an amazing service and experience. Would highly recommend The Comfort Authority for any Air Conditioning services. Their technician, Luis, was methodical in his approach to the issue my A/C unit was having and within a few minutes figured out what the problem was. My A/C unit has been out for two days. I had a technician from Red Cap, which I had a service contract with, come both days and check the A/C unit they have been servicing for the past two years. Their technician couldn’t figure why the unit was showing a locked rotor code (04) and quoted me $6,700 for replacing the compressor and new refrigerant because more than likely that was the problem. The unit is not even 5 years old and is still under the manufacturer’s warranty for parts and labor. After declining Red Cap’s quote I went to the manufacturer webpage and found an authorized dealer that could verify if the compressor was faulty. That’s when I found The Comfort Authority and what a difference. I’m glad I decided to check for a second opinion even if I would have to pay out of pocket since I didn’t have a service contract with them YET. Luis identified the compressor wasn’t faulty, the fault was a bad starter kit that Red Cap installed this same year and went bad. I called Red Cap to let them know what was wrong and that their technician didn’t identify this issue both previous days and that it was a part they installed under their service warranty. They put me on hold and then told me that part was in order and would take a couple days and would call me back. I knew Red Cap didn’t identify that part was needed and that it’s a common starter kit which every A/C technician have in their vehicle. I told them exactly that and they put me on hold again to check with dispatch, after waiting over 5 minutes on hold Red Cap told me they couldn’t reach dispatch and didn’t want to let me wait on hold for long. I informed them to cancel my service contract at that moment, told them to tell dispatch not to call me as I wouldn’t be needing their services anymore. I would be happier paying out of pocket to replace the starter kit and switch my service contract with The Comfort Authority which I did. The Comfort Authority technician, Luis, was informative, knew what he was doing, showed me everything he was doing, and explained why he was doing it and what it meant. The A/C unit has no issues, the compressor is not faulty and is working as it should and it was within the manufacturers recommended readings. Luis not only checked the outside unit but also the inside unit and thermostat, he also ensured everything else within the unit was working properly and within the recommended readings. Overall, I’m extremely satisfied with their service, I signed up for the service contract which also includes plumbing and would be sleeping comfortably tonight thanks to them.

Great experience and people thank you!

Extremely satisfied with the work done by Demmar Daniels and the team at the Comfort Authority.

Great professional and thorough service today.

I had Chase and Seth come fix my AC today and they were amazing! Highly recommend!

Michael was on-time, efficient, effective, friendly, professional, and did a great job of explaining my options. My AC is back up and running, and I’m confident I better understand what to look for from now on. I couldn’t have asked for better service. Thank you, Michael and the Comfort Authority!