Being a retired, single woman, it can be difficult to trust companies these days, so I rely heavily on reviews. The Comfort Authority did not let me down. From the moment I reached out, the communication was outstanding, from scheduling my appointment to receiving text updates about the technician’s arrival. Although, my issue wasn’t fully resolved, the team was extremely helpful. Everyone I interacted with including Ethan, the manager, the technicians, and even the answering service was pleasant, professional, and provided great customer service. I truly appreciate their honesty and effort. Highly recommend! Thank you.

Luis arrived on time, was quick with his assessment, thorough with his explanation, and fixed our issue the same day.

After months of dealing with another AC company that was problematic and unable to correctly identify issues before they became issues, we chose to call The Comfort Authority. Glenn was able to resolve the issue that had taken the other technician 5 hours to try to figure out with no avail, and whom had subsequently, caused a transformer to blew do to improper wiring, which was extremely dangerous and unsafe for our family and home. Glenn was very professional, knowledgeable, and had a great attitude. Again, none of which was experienced with the previous company. He educated us and remained onsite to ensure the issue was fully resolved. As should be expected when working with a business, we were provided with expectations from start to finish, so that nothing would come as a surprise or be executed without our consent. Hopefully, we won’t need to seek out HVAC services anytime soon.

Excellent service. Glenn did a great job, great customer service and was very helpful with all my questions. Thank you!

8/5/2025 Luis and Ura installed a leaking coil in my attic. It was a big job and they did it perfectly. Right on time, very efficient, started at 8:30 and finished by 1:00. They did a wonderful job! Rick was right on time and very thorough. Informed and explained each step and offered options. Supplied written reports and pictures. Very well done. 12/15/23 Installed new heat pump on Dec 15 2023. Installation was conducted by Gary Clark, Zack and Peter. The whole job took only 7 hours and was done with minimal inconvenience. Very clean and no damage to the walls or floor. Very well done. The technicians were polite, knowledgeable and competent. Better than I expected, 5 stars all around. 12/20/23 Peter and Zack returned on Dec 20 to check things out and adjust some pressures to maximize the performance. Very prompt service and again, well done, 5 stars 7/26/24 Glenn was on time and kept me informed. Spent wuite a bit of time getting things right. Even had shoe covers. Well done 3/26/25 Had my HVAC system inspected today. Raymond Moudy was early and keep me informed of his early arrival. Job was thorough and done on time with no disruptions. 5 Stars

Wonderful experience from begining to end. Received a quote yesterday and was scheduled for installation today. Every person I have been in contact with has been awesome. Derek who came out first ensured I could understand what was going on and what would happen next. He was also gracious enough to speak to my dad as he had a lot more questions. I never felt pressured and felt like they gave it to me straight and put more thought into what I needed versus trying to upsell me and I always appreciate that. Then Gary and Robert came out for the installation and made the process even better. They were awesome! Came in nice and early and were here a better part of 8 hrs. They were well spoken, super friendly and took me on a tour of my new system before they left. I was honestly dreading having to do this whole process, but everyone involved made it a whole lot easier. Will definitely put in a good word if ever asked in the future. Thank you!