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8/23/25: Rick promptly came out and determined the issue and was professional. He explained the plan of action and was considerate. After months of dealing with another AC company that was problematic and unable to correctly identify issues before they became issues, we chose to call The Comfort Authority. Glenn was able to resolve the issue that had taken the other technician 5 hours to try to figure out with no avail, and whom had subsequently, caused a transformer to blew do to improper wiring, which was extremely dangerous and unsafe for our family and home. Glenn was very professional, knowledgeable, and had a great attitude. Again, none of which was experienced with the previous company. He educated us and remained onsite to ensure the issue was fully resolved. As should be expected when working with a business, we were provided with expectations from start to finish, so that nothing would come as a surprise or be executed without our consent. Hopefully, we won’t need to seek out HVAC services anytime soon.

Rick was great, came out quickly and fixed the issue.

Woke up to a new AC that wasn’t working. Previous owner purchased extended warranty, so I called. Within 5 hours my AC is up and working again (clogged water line from humidity and shared pipes with other condo units.) Rick H is a wonderful technician. He explained everything to me and helped me trouble shoot ahead of future rainy seasons.

Great experience! Very polite, knowledgeable and respectful. Glenn walked me through what he did to service my AC. After it was completed, he made sure everything was operating properly. 10/10

Technician was prompt and knowledgeable and friendly. They did scratch a closet door when taking our new coil to the attic but have offered to come and fix it. I’ll update the review if that doesn’t get done in a timely manner.

08/20/2025 Adding New Review to Previous Review Below Today we had our annual maintenance and today's technician was Luis. Great guy and very professional and knowledgable! After he preformed his service, he clearly explained what was done and things he saw that might need to be addressed in the future. He made sure we understood everything he explained so we had no questions before he left. He also made sure there was no mess left behind and everything looked like it did before his arrival. We have been with The Comfort Authority for 9 years now and can not say enough good things about them. Owning a home you meet many home service companies and many disappoint. The Comfort Authority is not one of those. This company is a keeper! They are very honest and provide great service! They also stand behind their work. Sept. 2024 Previous Review I think we have been with The Comfort Authority for 8 years. They are a top notch company. Michael Kennedy, our last technician, was great. All the technicians have been great. We have been been very happy with The Comfort Authority.