Our Values &
Culture

Values & Culture

To serve our customers effectively, there are several principles we believe are of the utmost importance.

Culture is the process by which a person becomes all that they were created capable of being.
— Thomas Carlyle

Trust: In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.

Transparency: Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!

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Honesty: This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you.

Integrity: We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.

(813) 355-8898

We look forward to giving you the comfort, health and peace of mind you deserve.

(813) 355-8898

REVIEWS

What Our Clients Say

I had a great experience with The Comfort Authority in Tampa. My technician, Ura, performed a very thorough inspection of our AC unit and took the time to clearly explain everything he found. He walked me through the issues step by step and provided honest recommendations based on his evaluation. I really appreciated his professionalism, knowledge, and the time he took to make sure I fully understood the condition of my system. Highly recommend The Comfort Authority and especially Ura for anyone needing reliable HVAC service!

— Jeff Fernandez | Google Review

We found the technician, Glenn, to be very thorough and knowledgeable. He explained in detail , supported by photos, the condition of our duct system and gave us options to move forward and make an informed decision

— Christine Milnthorpe | Google Review

Update: March 2026 Needed a thorough drain cleaning. Luis came right away. He was super friendly, knowledgeable and documented everything. We will definitely continue to use them for future HVAC needs. The Comfort Authority was fantastic! I called and spoke with Kalyn who was extremely helpful. She was able to get us a same day diagnostic appointment. The gentlemen who did the inspection, James, explained everything, including pictures and videos of the problems. He presented several replacement and repair options with a variety of price points. There was no hassle or pressure, just guidance. Loved it! In our case, it made sense to replace. Our new system was installed two days later by Peter and Adrian. Very hard working, friendly, considerate and knowledgeable gentlemen. In 90-100 degree heat, these guys never quit, maintained a positive/happy attitude and completely cleaned up once they were done the installation. I would DEFINITELY recommend this company to anyone with A/C problems. UPDATE 10/27/22 Clogged drain pipe caused system to shut off overnight. Chris D came first thing in the morning and got us back up and running again in no time! Thanks again! UPDATE 6/17/2024 Had a faulty safety switch. Chase P. came by and diagnosed the problem quickly and documented the entire system with pictures. Great service, super polite and treats your home with care.

— Ralph Vancour | Google Review

Glenn came out on short notice to fix ann A/C issue at my house and did an exceptional job. He was so professional, efficient, honest, and very thorough. I always appreciate the fast response and fantastic service you get with Comfort Authority. I highly recommend this company.

— Jen N | Google Review

I had no problem with Luis Menendez He was kind and did his job with much respect for me and he put covers over his shoes. Very good worker. I would request him again if I need help with my AC again. I can't say enough of what a good worker he was. Glenda

— Glenda | Google Review

I had a great plumbing inspection and scheduled our tech (I forget his name, but he was awesome) to come out and change out a fitting and pipe to our water heater. He was super punctual, respectful and knowledgeable. I highly recommend comfort authority for AC and plumbing!!

— Jennifer Poissant | Google Review