To serve our customers effectively, there are several principles we believe are of the utmost importance.
Culture is the process by which a person becomes all that they were created capable of being. — Thomas Carlyle
Trust
In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.
Transparency
Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!
Honesty
This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you
Integrity
We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.
mission statement
We deliver extraordinary experiences through education, friendliness, and sometimes the installation of things.
Reviews
What Our Customers Say
From Ricks first visit to check out my a/c and then Derek's design consultation I felt confident they were working in my best interest. I… From Ricks first visit to check out my a/c and then Derek's design consultation I felt confident they were working in my best interest. I needed a new unit and Gary and Ren came and installed it beautifully. They went above and beyond and my garage was cleaner when they left then it was when they arrived!! I highly recommend this company!!
I have used the Comfort Authority for years and their service is always top notch. Alyssa was our tech today and she was the best yet. It is… I have used the Comfort Authority for years and their service is always top notch. Alyssa was our tech today and she was the best yet. It is always great to be given information without being bombarded. Happy to continue to recommend comfort authority to everyone!
William was great, very polite and professional, he explained everything step by step of what was going to happen. The drain pipe in kitchen… William was great, very polite and professional, he explained everything step by step of what was going to happen. The drain pipe in kitchen and laundry room was backing up.I hope the issue was resolved for the amount I paid.We have used the company many times
I had been struggling with a Google Nest/Google Home connection issue for weeks, and The Comfort Authority came through! After following up… I had been struggling with a Google Nest/Google Home connection issue for weeks, and The Comfort Authority came through! After following up with their team, Glenn came out and quickly identified and corrected the multiple issues preventing everything from working properly.
He patiently handled the technical details, including HVAC system configuration and wiring information, that I wasn't comfortable determining on my own. Once he filled in the missing pieces, BOOM—everything worked!
I truly appreciate the professionalism, patience, and expertise. Special thanks to Glenn and Maverick for helping get this resolved. Excellent service, and highly recommended!
They responded right away, I got directed to the right person, and the service was completed the same day. Ura was extremely professional… They responded right away, I got directed to the right person, and the service was completed the same day. Ura was extremely professional, provided me with multiple options, and the AC unit is back to normal. Wonderful business.
Frank was outstanding and know his stuff , I should had call him first . It’s was about a backflow !
Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work… Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work done was quite helpful. Both technicians were pleasant to work with.
We've had a plan with them for years. Service calls for heating/AC, plumbing, appliance plumbing repair are all answered immediately with… We've had a plan with them for years. Service calls for heating/AC, plumbing, appliance plumbing repair are all answered immediately with service usually the same day. They catch problems before they are a disaster, but don't try to upsell for things you don't need. Give you options to meet your desires. Frank was especially helpful and super efficient when he replaced some old, corroding faucets for us and some leaking valves on our toilets.
Contact The Comfort Authority today. From heating and cooling to plumbing repairs, sewer services, and drain solutions, our team delivers quick, professional service you can count on. Schedule your appointment now and experience prompt, reliable care for your entire home. Don’t wait, make sure your comfort systems are in the best hands.
(813) 355-8898
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(813) 355-8898
