Trusted by 1902+ Customers

Our Values & Culture

Delivering Comfort, Health, and Peace of Mind To Your Home

Values & Culture

To serve our customers effectively, there are several principles we believe are of the utmost importance.

Culture is the process by which a person becomes all that they were created capable of being.
— Thomas Carlyle

Trust

In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.

Transparency

Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!

Honesty

This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you

Integrity

We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.

mission statement

We deliver extraordinary experiences through education, friendliness, and sometimes the installation of things.

Reviews

What Our Customers Say

I received the best service from Frank Johnson Jr. He was very professional and knowledgeable about the ac problems we were having. He gave me tips for keeping the ac in great condition. Thank you Frank!

Chris Fulgham

1 day ago

Have used Comfort Authority for many years now, pleased with the service, friendly staff and reasonable rates. Still using them great staff. Luis provided great info,& good service. Thanks Again

Cheri Strachan

1 day ago

Luis did a great job installing uv lights in our system. He explained everything and was very helpful

L M

1 day ago

The company I previously used scheduled me 2 weeks out to repair a broken AC. I found comfort authority and they got me in the following day. Very professional and great communication with when someone would arrive. I’m extremely happy with this company. Luis came out and was very thorough with the description so I would understand what he was explaining. I like the loyalty and honesty this company upholds.

P Pena

1 day ago

Luis did a wonderful job he explained everything in a way that I could understand easily.

Mike Buckley

1 day ago

Luis Menendez was excellent! He took his time, explained every option, and did his best to fix the current issue and future potential issues.

Jay Shah

2 days ago

He was friendly, professional, and immediately made me feel comfortable. He quickly identified the problem with my HVAC system and had it repaired in no time. I really appreciated his knowledge, efficiency, and great customer service. Highly recommend!

Leslie Weaver

4 days ago

Alyssa is one hell of a technician she is just oriented to do the job right she checks everything leaves nothing to chance and does a job well done she definitely deserves more than five stars I'd give her 10 she's a great asset to your company if I was you I'd make sure to hang on to her cuz she makes everything all worthwhile because I was sweating my butt off in here and now this AC is working great!!

Chuck Best

Chuck Best

5 days ago

Reach Out to Schedule Service

Contact The Comfort Authority today. From heating and cooling to plumbing repairs, sewer services, and drain solutions, our team delivers quick, professional service you can count on. Schedule your appointment now and experience prompt, reliable care for your entire home. Don’t wait, make sure your comfort systems are in the best hands.

Schedule Service

(813) 355-8898