Our Values &
Culture

Values & Culture

To serve our customers effectively, there are several principles we believe are of the utmost importance.

Culture is the process by which a person becomes all that they were created capable of being.
— Thomas Carlyle

Trust: In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.

Transparency: Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!

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Honesty: This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you.

Integrity: We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.

(813) 355-8898

We look forward to giving you the comfort, health and peace of mind you deserve.

(813) 355-8898

REVIEWS

What Our Clients Say

Luis was punctual, knowledgeable, respectful and kind. He did a great job with maintenance of our AC system. .

— Cynthia Reyes | Google Review

The Technician Luis was great! Ura Shone provided outstanding service during my recent air conditioning appointment with The Comfort Authority. He was extremely professional, punctual, and respectful throughout the entire visit. What impressed me most was his extensive knowledge—he clearly explained the issue, walked me through my options, and made sure I fully understood the work being done.

— Robert Parker | Google Review

Excellent service. Explained everything thoroughly. Thank you Glenn Sanchez!

— Jeff L | Google Review

We trust Comfort Authority for all of our HVAC and plumbing needs, now going on our second year with them. They provide prompt courteous and professional service every time. We recently had Robert service our A/C and Dalton upgraded our water heater. Both provided top notch service and went the extra mile to ensure everything was perfect.

— JJ MM | Google Review

Prompt and great service. Waived the service fee since it was a quick fix (drain pipe clogged). Showed me how to do it myself next time. ————————————————————————————— 2nd annual checkup went smoothly. The technician educated me on the 10 year old systems condition and recommended replacing 2 converters and provided options. Given the age of the system I opted for replacing both. The bill for the parts and labor were bundled totaling $351 and my guess the majority of the cost is labor and markup. I inquired about a second UV bulb and a reme halo air purifier but those options would have cost $1800 together... in contrast the part cost $382 on amazon and with basic wiring skills makes an easy DIY project. I opted not to have that installed. ————————————————————————————— Glenn came out for my annual service plan. Went through everything and everything checked out on my two units. He was courteous and cognizant of a 30-minute call that I had by working outside around that time. Great service and conversation.

— Alex Bethune | Google Review

Rick Haven was our technician. He was quick and super informative and transparent. Re joined our monthly plan

— Victor Castaner | Google Review