Our Values &
Culture

Values & Culture

To serve our customers effectively, there are several principles we believe are of the utmost importance.

Culture is the process by which a person becomes all that they were created capable of being.
— Thomas Carlyle

Trust: In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.

Transparency: Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!

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Honesty: This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you.

Integrity: We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.

(813) 355-8898

We look forward to giving you the comfort, health and peace of mind you deserve.

(813) 355-8898

REVIEWS

What Our Clients Say

Provide good service at a reasonable price. Glenn was very helpful and was able to diagnose our issue quickly and get things resolved. Have used Comfort Authority several times and happy with their ability to respond quickly.

— Jason Perry | Google Review

AC technician Ura was very professional and provide excellent explanations about the air conditioner issues, fixes and prices. He fixed the issue quickly!.

— JOrge Sam | Google Review

I cannot say enough good things about Chris with The Comfort Authority. Chris came out to do my annual A/C maintenance, and instead of rushing through it, he truly listened to concerns I’ve had for years. He took the time to look back through my service history and saw that I had been complaining about uneven heating and cooling for nearly five years. He didn’t brush it off — he went above and beyond. Chris climbed into my attic to inspect the ductwork, checked every vent in the rooms I was having problems with, and then clearly explained what was causing the uneven temperatures in my home. True to his word, five days later the team came out and made duct modifications. A week after that, they returned for a few final adjustments. For the first time in five years, my home is finally comfortable — my rooms are now within one degree of each other. The difference is incredible. I am so grateful for Chris’s dedication, professionalism, and willingness to advocate for me. He truly went to bat for us and made sure the issue was fixed the right way. A huge thank you as well to Peter and Gary, who assisted with the duct modifications. The whole team was outstanding. If you’ve been dealing with comfort issues in your home, I highly recommend The Comfort Authority — and especially Chris!

— Lauren Osborne | Google Review

Great experience with the installation team (shirt, Gary & James). Three hard working guys that never took a break over the 6 hour installation. Clean, professional and took the time to explain everything they were doing and about the new HVAC system.

— Karl Kalb | Google Review

I’ve struggled to cool my house ever since I bought it. I got a new A/C and it still was warm. I tried everything else from new windows, extra insulation, and a roof vent. Finally decided to get a second opinion and called the Comfort Authority. They found that my original A/C company missed something on their installation that cause me years of misery. Have nothing but positive things to say about TCA. I will recommend them to all!! Update: Had Glenn Sanchez come out for a fan issue. Arrived quickly and did a great job!

— Krazn Razn | Google Review

Excellent service the technician Do U Ra Shon was professional and polite as well as efficient.

— Sam Gifford | Google Review