To serve our customers effectively, there are several principles we believe are of the utmost importance.
Culture is the process by which a person becomes all that they were created capable of being. — Thomas Carlyle
Trust
In order for us to help you, our customer, you must trust us. Trust is hard to earn and easy to lose. We work hard to maintain trust by providing accurate information, standing behind our work and honoring all promises. We must be responsive and respect your preferences for communication.
Transparency
Our certifications, background, ownership, procedures, policies, and guarantees are all information that we are proud to share. Just ask!
Honesty
This goes hand in hand with trust. Our company must always be honest. If we can’t do something, we’ll tell you. If we can do it, we will. What you do next is up to you, we won’t try to pressure you into any decisions, and we will never offer anything that won’t be beneficial to you
Integrity
We do what we need to maintain our image and reputation. Striving to maintain the highest professional standards is very important to us.
mission statement
We deliver extraordinary experiences through education, friendliness, and sometimes the installation of things.
Reviews
What Our Customers Say
They responded right away, I got directed to the right person, and the service was completed the same day. Ura was extremely professional… They responded right away, I got directed to the right person, and the service was completed the same day. Ura was extremely professional, provided me with multiple options, and the AC unit is back to normal. Wonderful business.
Frank was outstanding and know his stuff , I should had call him first . It’s was about a backflow !
Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work… Both maintenance and repairs were handled very satisfactorily. The use of photos and videos in discussing both the problems and the work done was quite helpful. Both technicians were pleasant to work with.
We've had a plan with them for years. Service calls for heating/AC, plumbing, appliance plumbing repair are all answered immediately with… We've had a plan with them for years. Service calls for heating/AC, plumbing, appliance plumbing repair are all answered immediately with service usually the same day. They catch problems before they are a disaster, but don't try to upsell for things you don't need. Give you options to meet your desires. Frank was especially helpful and super efficient when he replaced some old, corroding faucets for us and some leaking valves on our toilets.
Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the… Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Very professional service from Rocco , Steve , Valerie ,Frank And William. This was not an easy job dealing with installation of a pump… Very professional service from Rocco , Steve , Valerie ,Frank And William. This was not an easy job dealing with installation of a pump, replacement of main sewer line from house and running new sewer lines from house and in-law apartment as well as unexpected issues involving removal of a septic tank .
We have been with The Comfort Authority for over 10 years. We have received nothing but exceptional service! Whenever we have had a problem… We have been with The Comfort Authority for over 10 years. We have received nothing but exceptional service! Whenever we have had a problem, they have come out the same day or first thing in the morning.
When we were searching for a new air-conditioning system, we called many companies and The Comfort Authority was the only company that came into our home and wouldn’t give us a quote until they measured everything crawled in the attic to check out how the ductwork was going to go to make sure that we had the most Efficient air circulation. Our unit still runs very efficiently and it is serviced annually, to keep it that way.
I have referred The Comfort Authority to many people my neighbor and her son both Went with them on my Referral. And have been very happy as well.
When the time comes that, our unit needs to be replaced. We will be going with The Comfort Authority again.
Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to… Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to go. Thankful we switched to Comfort Authority they always take good care of us!
Contact The Comfort Authority today. From heating and cooling to plumbing repairs, sewer services, and drain solutions, our team delivers quick, professional service you can count on. Schedule your appointment now and experience prompt, reliable care for your entire home. Don’t wait, make sure your comfort systems are in the best hands.
(813) 355-8898
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(813) 355-8898
