As unusual as it may sound, The Comfort Authority came about out of necessity. In our years in the air conditioning business we learned a lot, and more importantly, we learned a lot about how to do things RIGHT. We learned that many people know how to fix, sell, and replace air conditioners but very few know about real “air conditioning”, climate control and air quality.
Air conditioning should:
Maintain suitable humidity in all parts of a building
Free the air from excessive humidity during certain seasons
Supply a constant and adequate supply of ventilation
Efficiently cool room air during certain seasons
Heat or help heat the rooms in winter
Be an apparatus that is not cost-prohibitive in purchase or maintenance
In our time in the air conditioning service industry there have been a lot of things we have seen done in people’s homes that do not fit any part of the above definition. We realized that in order to provide air conditioning, the service provider has to be focused on the customer’s needs and wants which will ultimately allow the provider to understand the customer’s true concerns and provide them with practical solutions.
In an epiphany of sorts, we finally understood that to truly focus on the customer experience and truly provide air conditioning we would have to do it ourselves because we didn’t feel there were any air conditioning companies with owners or managers that would support our beliefs. Now we answer directly to those most important to us, which is you, our customers.
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Call The Comfort Authority today to sign up for one of our Comfort Plans! You deserve comfort, health and peace of mind. So does your wallet!
Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the… Ura was a delight to work with. He is professional and very thorough in his inspections and maintenance. He explained every step of the process and went over his findings completely.
Very professional service from Rocco , Steve , Valerie ,Frank And William. This was not an easy job dealing with installation of a pump… Very professional service from Rocco , Steve , Valerie ,Frank And William. This was not an easy job dealing with installation of a pump, replacement of main sewer line from house and running new sewer lines from house and in-law apartment as well as unexpected issues involving removal of a septic tank .
We have been with The Comfort Authority for over 10 years. We have received nothing but exceptional service! Whenever we have had a problem… We have been with The Comfort Authority for over 10 years. We have received nothing but exceptional service! Whenever we have had a problem, they have come out the same day or first thing in the morning.
When we were searching for a new air-conditioning system, we called many companies and The Comfort Authority was the only company that came into our home and wouldn’t give us a quote until they measured everything crawled in the attic to check out how the ductwork was going to go to make sure that we had the most Efficient air circulation. Our unit still runs very efficiently and it is serviced annually, to keep it that way.
I have referred The Comfort Authority to many people my neighbor and her son both Went with them on my Referral. And have been very happy as well.
When the time comes that, our unit needs to be replaced. We will be going with The Comfort Authority again.
Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to… Alyssa did an amazing job getting our AC up and running. She was very knowledgeable and took the time to make sure everything was good to go. Thankful we switched to Comfort Authority they always take good care of us!
Phenomenal Service from Alyssa and James! I had an absolutely amazing experience with The Comfort Authority today! My HVAC technician… Phenomenal Service from Alyssa and James!
I had an absolutely amazing experience with The Comfort Authority today! My HVAC technician, Alyssa Lopez, was incredibly thorough during our annual system check-up. I had recently dealt with a backed-up AC drain line, and Alyssa went completely above and beyond to evaluate the entire system. She walked me through every step, checking the outdoor components, electrical wiring, and the indoor system. She even noticed a small leak around my supply plenum and took care of it right then and there—resealing and applying mastic to insulate it better as a total courtesy. To make sure I wouldn't have any more issues, she flushed the drain line out with hot water and added a pan and drain treatment so it flows perfectly. Alyssa is incredibly knowledgeable, friendly, and transparent.
On top of that, James Farley, the plumber, did an equally spectacular job taking care of our home's plumbing systems. He performed a meticulous, top-to-bottom inspection of all our lines, fixtures, and valves to ensure everything is operating at peak performance. He spent extra time performing a full tune-up on our water heater, carefully flushing it out to clear out sediment and keep it running safely and efficiently. Both Alyssa and James are true professionals who took the time to educate me about my home rather than just trying to upsell me. I am so grateful for their hard work, friendliness, and total dedication to quality. I highly recommend them both and will absolutely be calling them back
Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that… Always very professional and they take the time to make sure that I understand how the A/C system is working and I understand anything that needs to be done to the air handler or condenser. Rick, Gabrielle, Mike, and James have all been great, and I definitely recommend them.
I'm updating this review in 2026. I've been a client of The Comfort Authority for 9 years now, and they're still as great as they were in the beginning. They schedule appointments quickly, they follow up with you, they're friendly, they explain everything they're doing. If you're looking for someone you can rely on year after year, I highly recommend them.
Excellent service the technician Ura Shon was professional and polite as well as efficient. It's always a pleasure to work with him
The Comfort Authority has always sent honest technicians. Glenn and Alyssa were professional and friendly. They both explained the process… The Comfort Authority has always sent honest technicians. Glenn and Alyssa were professional and friendly. They both explained the process and physically showed us what was going on with our air conditioning units. They offer products, but aren’t pushy, just informative.
Contact The Comfort Authority today. From heating and cooling to plumbing repairs, sewer services, and drain solutions, our team delivers quick, professional service you can count on. Schedule your appointment now and experience prompt, reliable care for your entire home. Don’t wait, make sure your comfort systems are in the best hands.