The Comfort Authority Story

Gage Kline serviced the A/C and was knowledgeable and courteous

Update to add that in April 2026bwe had our 6mos maintenance with Alyssa. She was prompt, professional, and courteous. This company has been very goof We had comfort authority install a new system in Oct 2024 within days after the hurricanes fried our old unit. Other companies said their lead time was weeks, if not a month or more, but comfort authority got is set with a new unit in 3 days. Recently had an issue with the relay and Glenn was our tech that diagnosed and replaced the relay. He was professional and courteous (as all of the techs are! As well as their dispatch and Maverick who answers the phone). He explained the issue using normal words and didn't try to film flam me with Industry terms and phrases. While waiting on the part he was able to do a bypass to ensure we got cold air, and installed the part promptly. Thank you, comfort authority!!

After getting estimates from 3 other companies, who spent an average 30 minutes, and could not address my needs, I decided to further explore highly rated air conditioner companies, and came across The Comfort Authority. They lived up to their great reviews, from the initial contact phone call all the way to the conclusion of the installation of my new unit. Derek, the estimate technician who arrived at my home on April 23rd, was knowledgeable and addressed my questions and offered options. He was at my home for over two hours! He offered me several options, without pressuring me, simply explaining the benefits of each option. His willingness to explore my request to remove current water outflow pipe that had been on the garage floor for decades, presenting a safety risk, and route it another way outside was taken seriously and creatively. He took me through the plan and I was so pleased. The technicians who arrived the next day to do the install, Gary, James and Kauntes, were excellent workers. Gary was in charge and went over the plan with me in detail. He was able to troubleshoot a few issues and get the job done! All three of them were courteous and, without being asked, applied shoe coverings every time they entered the house. They cleaned up after themselves. Gary kept me apprised of their progress. They began working at approximately 9:15 am and did not leave my house until 6:15 pm. I could not be more pleased. 5/5 ⭐️ rating Thank you I will be recommending The Comfort Authority to anyone who needs air conditioning work done. Donna Harmony-Jones Kathy Watson

I called The Comfort Authority for HVAC maintenance. Alyssa was our technician and she was great! She arrived timely and kept us well informed during the maintenance process. She is knowledgeable, diligent, professional and cordial. I would recommend The Comfort Authority and I intend to request Alyssa for my future HVAC needs.

Gabe came out and fixed my AC timely and efficiently. Great job!

URI did a great job and we appreciate the service over the weekend!!

Rick was very professional and took time to explain everything so I could understand what I needed. He did a great job and didn’t try to oversell me on extra expensive stuff. Wore shoe covers and was respectful of my property and listened to my concerns patiently!

I have used Comfort Authority for years. They have great technicians and communication tools. I recommend them to all my friends and family. Today Gage serviced the handler, and condenser/compressor unit. He also installed UV and purifier systems in the handler. Amazing job. Great work.