Reviews

Great group of people. We installed a new A/C system replacing my old 16 year old system. They installed a Goodman system that works great. Goodman has great reviews. The Comfort Authority was recommended by a close friend. After experiencing their service, I see why they have so many 5 Star reviews. Would highly recommend them for all HVAC needs. Austin Smith was fantastic.

Edward & Anthony (plumbers) came out to do annual inspection. Found that my water heater needed maintanence & my bathroom sink that was involved in Hurricane Milton had connections under the sink that had become corroded. Edward gave me an estimate to fix them. They fixed them on the spot! Edward gave me estimates to replace a too small shower and a rusting tub. These estimares were just for pans and tear out, but reasonable comoared to other estimates. Also recommended a warer filtration system and provided an estimate. Austin (AC), came out to do annual maintanence and did a very thorough job on both the inside and outside units. He recommended a UV filtation system. All 3 employees were kind, thorough in their work and explanations. They cleaned up after themselves and listened to my concerns and questions. I am Extremely Happy with Edward, Anthony and Austin's work today. I love the Comfort Authority--truly The Best in my book.

He was prompt , friendly and fix the problem in about one hour. He is a keeper!!!

Rick was very polite, informative about our unit, and prompt. Excellent in every way.

Louis handled work professionally. did not try to upsale services. courteous and knowledgeable.

Rick una persona íntegra de su trabajo , respetuosa y muy profesional . Plumbing

I had no problem with Luis Menendez He was kind and did his job with much respect for me and he put covers over his shoes. Very good worker. I would request him again if I need help with my AC again. I can't say enough of what a good worker he was. Glenda

Wonderful, quick service by Luis! Our capacitor went out, and he was able to come and get it replaced, all under warranty! Thanks for the great service!

Luis was very professional and took time do to a thorough maintenance

Wonderful Honeywell Home Unit installation service provided by Seth and Ren. They were punctual, courteous and highly professional. Of particular note was their willingness to provide information about the installation of our unit in layman’s terms. From the moment they arrived until their departure, we were very confident that the job would be done properly, thanks to their demonstrated expertise. Seth and Ren are great assets for the Comfort Company. June 27th Rick is quite an asset to your company. He is personable and committed to providing the highest level of service. He explained everything in a manner that was greatly appreciated by us. It should also be noted that he discussed recommended changes and upgrades in a forthright manner that was neither pushy or patronizing. Finally, in this day and age when many young employees are more interested in getting a paycheck rather than pursuing their craft with pride, Rick is a wonderful exception!!!! He is truly a winner!!!!

Glenn, was amazing to work with. Great communication very professional. Took the time to explain the work that was needed.

With the heat I was worried my AC was not functioning well so I requested a diagnostic visit from comfort authority w. Glenn came out yesterday and was very thorough, professional and knowledgeable. He took the time to explain everything to me and then gave me some quotes I asked for to correct an issue with my vents. Very reasonable quotes. I was very happy with Glenn and would recommend Comfort Authority to anyone needing AC work done June 25th 2025 Just to follow up to my review last year. My AC has not been cooling to the temperature that I have it set at. Tends to warm up in the middle of the day, but reaches the lower temperature overnight. I called comfort Authority to schedule an appointment just to do an investigation into what might be going on. I got an appointment pretty quickly and Austin and Rick came out today, right on time. They spent a significant amount of time and were very thorough in checking everything out. Even though I had CA service the AC earlier this year they still cleaned it out and did some work on it. There was no cost as the AC was under warranty But I have to say both of them were so friendly and professional, and I didn’t feel any pressure to do anything today They did let me know what was wrong with the unit and what my options were. I was very comfortable with that conversation. I definitely feel like they were being very honest and trustworthy. Again, I would highly recommend The Comfort Authority for your air conditioning needs. Especially if they are all like Austin and Rick!

Luis was the best!! Knowledgeable and best customer service.

Peter and his installation team did an excellent job replacing one of our AC units and its air handler. They were timely, proficient, and very careful. We are very pleased thus far with the performance of the new unit.

Raymond came to our home for A/C maintenance today. I was so impressed with the care and attention that he took with our unit. He explained what was needed and answered any questions we had. He followed up with pictures documenting the work he completed. It looked like a new AC! I appreciated the quality of work and his professionalism!

Chris and Rick were absolutely amazing! They came to my home for my AC unit and were very friendly and had heat attitudes. They were very knowledgeable about everything and broke everything down in ways that I could understand the issues and solutions. 100% will recommend this company and them to everyone! Thank you for putting my worries at ease and fixing my AC.

Luis was great. He’s serviced my AC before. He was prompt, friendly, knowledgeable and quick. I will definitely bring using them again.

Just had a regular maintenance inspection with Raymond. He was on time, courteous, and knowledgeable. I was rescheduled twice, but they made it right by adding a credit to my account for any needed repairs in the future.

Luis was FANTASTIC! He came out to do maintenance on my AC and was punctual, professional, very kind, and knowledgeable; he explained everything to me in great detail. Trustworthy. He even completed a fix that same day and caught an issue many others in the past had looked over. Jeremy came out for plumbing maintenance same day and was also INCREDIBLE! Similar to Luis, he was super professional, punctual, friendly and very helpful. He explained his recommendations in detail and answered many questions! Highly recommend!

Chase Prather was great. He was prompt, friendly, knowledgeable and quick. I will definitely bring using them again.

Today, Glenn from The Comfort Authority came to my home to check an issue I was having with my AC unit, which was installed in August last year. He diagnosed the issue quickly, determinining it was a electronic circuit board issue in the guts of the air handler. New board ordered. As has been my experience with The Comfort Authority from the 'get go,' from sales, to install and follow-up service, it has been excellent. Glenn was professional, knowledgeable, and engaging, explaining what was going on. AC still working, cooling...getting the new board will make it more efficient. Thanks Glenn, and Comfort Authority. Glenn also came a few days later, on June 13th with new relay which fixed everything. AC working great! Again, 5 stars for Glenn, because he is a 5 star kind of guy....professional, polite, engaging! Knows his stuff! Again..thanks Glenn and Comfort Authority!

Glenn with The Comfort Authority is always fast, courteous, personable and professional.

Luis was outstanding. Very knowledgeable and professional. Shared multiple solutions with me. I was very happy with my service!

Chase & Austin are great!

Technician Seth came to our home late on a Saturday afternoon when the company we have used for 20 years could not be bothered. Can not say enough good things about him! If all their employees are like Seth, can't imagine using anyone else. (Base on all those 5 star reviews, they must be.) Thanks, Seth!

2025 Update: Comfort Authority continues to provide friendly and great service. Seth was extremely helpful and explained what the problem was and how it was going to be fixed and was patient with all the questions I had. Update. Continue to use Comfort Authority for annual maintenance. Had a bad clog in drain and was able to clean out and gave options for fix. Appreciate the diligence and communication Michael provided. I had an A/C company cancel on me and called Comfort Authority. They were able to come in an hour and diagnose and fix the problem. They were thorough in explaining their process and what needed to be fixed and upfront with the costs beforehand.

Glenn did a great job! He arrived quickly as promised and fixed the a/c very quickly. Thanks for the great job Comfort Authority!

Glenn was great and very professional! explained everything to me very simply and got my ac fixed and reasonably priced.

I highly recommend Comfort Authority for ac repair. Glen has worked on my system twice now and he’s super friendly, knowledgeable and communicative. .

Glenn did an excellent job with our AC repair today. He was professional, transparent, and efficient. We will absolutely call them again if/when needed.

Chris Dominguez came out for same day service (our AC had stopped) and he was HUGELY helpful in unblocking the drain and ensuring everything was running smoothly

Luis from comfort authority is a very competent and diligent employee. Comfort authority is lucky to have him.

Today, Glenn from The Comfort Authority came to my home to check an issue I was having with my AC unit, which was installed in August last year. He diagnosed the issue quickly, determinining it was a electronic circuit board issue in the guts of the air handler. New board ordered. As has been my experience with The Comfort Authority from the 'get go,' from sales, to install and follow-up service, it has been excellent. Glenn was professional, knowledgeable, and engaging, explaining what was going on. AC still working, cooling...getting the new board will make it more efficient. Thanks Glenn, and Comfort Authority.

Luis was very professional, explained all the details and fixed the AC in a timely manner

Mike was right on time. He explained and showed me the problem. Also said that the uv lights needed to be replaced. He showed me the upper light was burned out and that it was causing mold. Also he got me on the protection plan to save from future issues and maintenance fees. Thanks Mike Kennedy you're a great representative for The Comfort Authority.

The technician, Glenn, was awesome. He went far and beyond... He got rid of a wild animal's caca in the backyard and he called later in the day when I was freaking out because my AC wasn't pausing after maintenance. He said that is normal due to the AC not working the previous day. He was right. My AC paused two hours after he called. It took 9 hours to reach 75 degrees in the house. Glenn called the next day to make sure all was ok. Thank you Glenn!

The Comfort Authority is top notch! Glenn was here and had us cooled back down in a jiffy. The employees are always friendly, courteous and clean! I love that they put booties on their shoes. We have been using them for about 8 years now

Luis came to check out our AC system. He let us know he was on the way. He was very professional and even wore protective foot covering into the house. Once he completed his diagnostic, he let us know what the issue was , providing pictures and videos, so we knew exactly what he was speaking about. He made recommendations on the steps to take and gave us several quotes for different scenarios. We had a different company out the day before and the experience was extremely different. The other company left us unsure and uncomfortable with their diagnosis. This is why we asked Comfort Authority come. A friendly face and knowledge goes a long way.

Excellent service! My technician Luis was on time at the beginning of the time window (which was extremely helpful) . He was honest with his finding and suggested services , as well as extremely friendly . If comfort authority keeps techs like Luis I’ll be continuing my service!

We love working with the comfort authority! They were easy to book with, quick to come out, and thorough. Luis even made sure to come back immediately when we thought there was still an issue. He went above and beyond to make sure we were taken care of.

Glenn was courteous and professional. He clearly explained the issue and kept us informed every step of the way.

Great service.

The Technician was great and I rated him a 5 star directly to his company!

I love this company! I can always count on them. thank you Luis!

Comfort Authority installed my unit 3 years ago . Fantastic annual maintenance done today by Luis Menendez. He was very detail communicated well and offered valuable recommendations. We are very satisfied. Thanks also to Alexis

Steve, Derek, Gary, and Michael were amazing and very easy to work with. Our new ac system is a lot quieter.

Luis from The Comfort Authority was a pleasure to work with. He determined the cause of the issue with my AC and resolved it. To top it off, he was very very polite and listened to our concerns. Thanks Luis!

Technician was very professional diagnosed the problem. And within an hour my unit was back up and running.

Great service per usual. Luis was easy to work with and fixed my problem quickly

Great service! High 5 starts

Everything about the service explained and carried out very timely and professionally.

Luis was awesome! Very friendly and explained everything that I needed to know about my HVaC tune up appointment. Thank you!

Have used Comfort Authority several times over the years and always a good experience. Communication prior to the appointment was great, and Raymond was amazing… very knowledgeable, personable, walked me through everything, and went above and beyond to help me out. Great company, highly recommended!!

Came home last night after work to my AC not blowing at all. Glenn came out first thing in the morning and replaced my capacitor starter within an hour of his arrival. So happy to have air again!

Great company, great service! Luis explained everything very thoroughly so that we could make an informed decision on what needed to be replaced.

Great company, great service! Luis explained everything very thoroughly so that we could make an informed decision on what needed to be replaced.

Service technician Mr. Menendez was extraordinarily professional and outstanding in his customer service. Our family has been doing business with Comfort Authority for over 10 years and their prices have always been competitive. I would highly recommend Comfort Authority to anyone for their HVAC needs.

Have used Comfort Authority for many years now, pleased with the service, friendly staff and reasonable rates. Thanks

The Comfort Authority went to great lengths to ensure my air conditioning issue was fixed. I'm very happy with their service and would highly recommend them!

Chase came out today and did maintenance on my ac unit. He was amazing, very kind, knowledgeable, and thorough. Highly recommend.

Excellent service the technician Raymond Moudy was professional and polite as well as efficient.

I appreciate the quality and thorough work from their technician, Chris Dominguez. He did a great job on our HVAC maintenance and explaining everything. Will definitely be using them again for future needs.

I cannot speak highly enough about Luis. He was so friendly and extremely knowledgeable. He gave us an explanation for every thing he was fixing. Luis was very thorough and attended to detail the way others have not. We are very, very happy with his work.

The Comfort Authority team is always professional, courteous, and knowledgeable. Luis was the technician today. He was very thorough, diagnosed the problem, corrected it, and explained to my satisfaction of what was done. Thank you for your fantastic service! UPDATE: 4/28/2025 (since I cannot write another review) Last week we had a new system put it in, our old one has been limping along the last few years and we are done with it! Between Chris-confirming our issues the week before, Derek-informing us on our options, and Gary & Michael completing the job it was always stellar, competent and thoughtful work from this Team. I would also like to note that we have had numerous Technicians over the years Chase, Peter, Glenn, Rick, and those names that I might have forgotten have always been pleasant and knowledgeable. Great Team to work with!

Chris came to give a maintenance check to our 10 yr old A/C unit. He was extremely thorough and showed us photos of the problem areas and replaced or repaired what was needed.We were very pleased with the work and the fee that was charged We will definitely be using this business in the future.

Gary, Mike and Ren were knowledgeable and very courtesy during the install process. They cleaned up thoroughly after the job and took the time to walk me through all the work that was done.

My a/c has not been cooling things down so I knew something was terribly wrong. I called The Comfort Authority because they had originally installed my a/c system in my house. They sent out the technician Glenn Betancourt to assess my issue. He found the issue pretty fast, a fried circuit board inside my air handler. He explained everything in detail and that they would need to order the circuit board to come in so he can follow up with the repair. He was very professional and to be honest, I have never had any issues on service with The Comfort Authority and would fully recommend this company.

I'm thankful to Comfort Authority for the outstanding AC installation service, overseen by Gary and Ren. Their professionalism, expertise, and attention to detail were truly impressive. Also, when prompted with a question they explained everything to me in a way that was easy to understand and follow.Thanks to their hard work, my AC unit is running perfectly. I highly recommend Comfort Authority. Had maintenance check up done by Luis Menendez. Very professional, work done was great and was able to explain everything in an easy to digest way

Excellent technician and communicator. Thanks, Luis M, an asset to our country and the world of ACs.

Chase was very professional and explained everything so that I knew my options for repair. I was very pleased with the visit.

5.21.25 This is the second time Luis has been out for our yearly service and yet again he was absolutely amazing. Not only with his stellar professionalism but really that he took the time to explain everything he was doing, along with giving us preventative tips to keep the problem from recurring. 5 stars for Comfort Authority with additional props to Sydney who was super timely and beyond helpful in dispatch, keeping us informed the whole way.

Seth and Raymond were great - absolutely helped me fix a few things and went above and beyond by changing my 11 foot high ceiling filters!

Glenn was my tech and he went above and beyond to perform our annual maintenance while our home is being rebuilt after the hurricanes. Outstanding customer serivice!

Glen from confort authority took good care of our units. He was on time. Very polite and professional. Our units were serviced on a timely manner, everything was left clean and organized. We will make sure to have confort authority take care of our units from now on.

Always very courteous and professional! They always give us helpful advice and tips for maintaining equipment and managing the products.

Luis was very professional and took time do to a thorough maintenance

Best A/C company in town.

Eric was great! He was well informed and explained everything well. On time and respectful.

Raymond came today for our regular ac inspection/maintenance. As always- amazing service. Having the comfort plus membership is the best… thank you for always reminding me when it’s time!!

So happy with my a/c service today! Luis was excellent with diagnosing and explaing the problem, showing photos of the issue and providing the fix. Grateful for the quick service too!

Our technician was very professional and very knowledgeable with our air conditioning system. Would use them again for any issues we might have.

Luis was very knowledgeable and worked quickly Great job

Air conditioners cost alot so you want to be confident about the quality of your equipment, how it's installed, and how it's maintained. The Comfort Authority delivers on all 3 of these issues and they made the purchase of my new AC an easy and seamless experience from start to finish.

My tech David Hood was very professional and efficient. He took time to fully explain everything to me. He identified dangerous mold within our air conditioning system that has been the cause of constant sickness of my little ones for the past three months. He installed the necessary UV and filtration systems necessary to kill off the mold and restore air quality to our home. Not cheap… but we’ll worth the price.

Very thorough and friendly technician. Louis explained all options in a clear, line by line breakdown and answered all of my questions without trying to rush out the door or upsell stuff that wasn’t needed. 10/10

Good deals to be had after signing up for monthly maintenance program

Everything from the technicians to the equipment itself was perfect. Such a great company who put such care into their customer service and detail into their installation. We will be a lifelong customers.

Comfort Authority is a reliable courteous company that provides skilled technicians to address your hvac and plumbing issues. They communicate with their customers throughout the process and Raymond was excellent in assisting me with my hvac issues. I highly recommend this company.

Luis was excellent. Very personable, professional and super knowledgeable. Made me feel at ease and explained every step of the way. His recommendations made sense and I trusted his work and recommendations that I ended up signing to their membership. Highly recommend.

Luis came to my house and inspected both the inside and outside components of my A/C unit because I was worried that there might be an issue. Luckily, there was no issue! I have been using The Comfort Authority for about 7 years and they always make sure the unit continues to run smoothly.

I had today confort Autoroty come and check my air conditioner unit, Raymond was the technician, he helped me get a UV light that I needed for the air conditioner unit, he cleaned it and installed it, very grateful, for the great service, customer service. Thank you for such great service and understanding.

Seth did a great job. And there was excellent communication and scheduling coordination with Alexis. We appreciated their professional service.

Glenn was such an easy person to have work done in our home. He was friendly, professional and very courteous. I will request him personally the next time we need A/C worked on. Thank you, Glenn!

Wonderful service with Seth, fixing a cooling issue. Friendly, professional, efficient & explained everything thoroughly. Happy with all service!

Glenn did an excellent job continue with a great service

I can not say enough how good these guys are. In the past, I have had several "professional" HVAC do work for me that was subpar. The Comfort Authority have blown them out of the water. They are professional, courteous, knowledgeable, and reliable. I think these characteristics are lost in many businesses today. I am glad that I have done business with Comfort Authority, will do business with them again and would highly recommend them.

I would like to pay compliments to the A/C company, Stephanie, Seth, Josh, and Michael who all helped with the install and process. Thank you!

Prompt...thorough...always easy Luis was exceptional

Excellent professional service and fair estimates. Pleasure working with your company. Thanks for sharing your expertise.

We were very happy with the service provided by Luis from The Comfort Authority. We'd been having problems with the wiring on our thermostat, and he fixed the wiring, and also helped us with another issue we had that he found while doing his inspection. He is very professional, knowledgeable, and friendly - and completed all the work on the same day. We hope to see Luis again for our yearly inspection :).

Rick was right on time and very thorough. Informed and explained each step and offered options. Supplied written reports and pictures. Very well done. 12/15/23 Installed new heat pump on Dec 15 2023. Installation was conducted by Gary Clark, Zack and Peter. The whole job took only 7 hours and was done with minimal inconvenience. Very clean and no damage to the walls or floor. Very well done. The technicians were polite, knowledgeable and competent. Better than I expected, 5 stars all around. 12/20/23 Peter and Zack returned on Dec 20 to check things out and adjust some pressures to maximize the performance. Very prompt service and again, well done, 5 stars 7/26/24 Glenn was on time and kept me informed. Spent wuite a bit of time getting things right. Even had shoe covers. Well done 3/26/25 Had my HVAC system inspected today. Raymond Moudy was early and keep me informed of his early arrival. Job was thorough and done on time with no disruptions. 5 Stars

I have never been as pleased with a AC company as I was with The Comfort Authority. They were the most professional company I have done business with since moving to Florida over four years ago. Everyone associated with The Comfort Authority was on time and took extreme pride in their work. All the way from Derek who came out and went over all my options to Peter, Frank, Justin, Rae and Andre who installed my AC units. I will never use another AC company besides The Comfort Authority.

I so enjoy Glenn who provides my yearly visits to inspect and maintain my HVAC system. He is professional, knowledgeable, and caring. Thank you.

Comfort Authority was great! I got service within hours of reaching out about my HVAC system not working. After helping to correctly reinstall a nightmare of an air handler situation, the technician was able to diagnose and fix the issue. Chase was super thorough and up-front about the costs, and his friendly manner put me at ease. I wouldn’t hesitate to call this company again for service.

Based on the very high reviews on Yelp, I hired The Comfort Authority to come take a look at my non-functioning air conditioner. They have been nothing short of spectacular! I have seen only a few businesses with such solid communication systems in place in any service industry. Every single person has been extremely prompt and professional. I called on a Monday afternoon and talked to the receptionist then dispatcher whose names I forgot unfortunately, and they had technician Josh call me immediately to discuss specifics about my problem. Josh arranged for the on site technician James to come the very next morning. Being a novice when it comes to HVAC, James clearly showed me exactly why my system was failing due to multiple issues with my 12 year old system. He gave me options to discuss a repair or have a salesperson come talk about replacement. He did not try to pressure me into a new system at all even knowing my system was dead. I chose a new system obviously based on the age of my unit. James called Josh to arrange for salesperson Derick to come over and Derick arrived before James had packed up and left. It was literally less than three minutes. Derick and I walked through my entire house because he wanted to see all my rooms and vents and hear about my cooling complaints and issues in each room. He explained interesting and helpful things like how additions to existing structures often have difficulty with heating and cooling and that based on the size of my home and my preferred temperature that my electric bill should never be over $200 (which it often is during Summer). We looked at the compressor outside and he explained all the pieces and parts and what they each do. He told me all the changes in equipment I would see inside and out with the new system. Derick did not try to upsell me on any single component. He explained how all the units in the US are manufactured and that the basic differences are in the quality of installation. He assured me that the bells and whistles (continuous UV, surge protection, duct sanitization, new thermostat, etc.) were optional and that they could be added later on if I so desired. Derick was not a typical salesman. He was more interested in making me a happy customer than he was trying to increase the bottom line of the sale. He was honest and told me that The Comfort Authority was not the cheapest HVAC contractor (they shoot for a 10% profit vs. 30-40% like some other companies) but that they strive to be the best. It's pretty obvious that their mission has been accomplished. Derick added on the $500+ vent sanitization at no cost because he wanted me to have clean ducts to go along with my new system. The service techs Seth and Bryan came to install my new system the very next day and they were wonderful. They worked nonstop all day in my hot house without even a bathroom or lunch break. They were very pleasant and accommodating and concerned about not disrupting me. Before they left their very personable quality control tech Peter came to check off on their work. This company and its employees are top notch. They even have a system in place where you receive a text prior to their employees' arrival telling you and showing you a photo of who is coming along with a personal bio about them. For example, Derick doesn't like to wear matching socks! This is such a nice touch and I truly have not seen better customer service from any company. Seth, Bryan and Peter left no trace behind them and best of all, my entire house was cool in less than 5 minutes of them flipping the switch. I truly could not give this company a higher recommendation. Please don't call anyone else. Call The Comfort Authority!

Chris was extremely professional and courteous. As always, the Comfort Authority always provides great service on a timely basis and they always go above and beyond the call of duty, Chris embodies their mantra.

First time customer and very satisfied. The service was prompt and excellent with a careful explanation of exactly what the problem was with the ac unit and how to fix it with several different options offered. Just had Comfort Authority install a new system in a 10-year old house we bought recently. The old system worked but poorly. Derek fully explained the problem and the options for updating the system. In fact, he was knew the name of the existing unit before he even saw it because he had done extensive repairs in the neighborhood. Given the clarity of Derek’s explanation of our options and the pricing, we immediately decided to go with Comfort and had a new system installed by the end of the day. The installers were very professional and clean and kept us informed of their progress. New system works like a charm!

I really appreciate the communication and responsiveness of this company. They do offer some upsells but they are not pushy about it. One is a reasonable membership (especially for Florida) that could be beneficial to lots of households. I wish I had purchased my AC from them rather than AND air service through Home depot. That company was a nightmare. If you are deciding between the two, go w comfort authority.

Eric and Anthony did a great job fixing our drain and installing new pipes under the sink. They were very professional, explained what needed to be done and completed the job pretty quick. Very grateful for the crew at Comfort Authority.

Chase Prather did an xcellent job servicing my HVAC. He was prompt, professional and laid out all other optional services available. He was very friendly and took the time to answer all the questions I had. I would highly recommend Comfort Authority for quality HVAC service. Had a problem with the AC in June. Chase returned with another tech Louis. Everything was excellent again. On time and professional. Open to questions and the pics and video were very helpful in showing me what the problem was and that they would be on file for future servicing. Highly recommend this company. Needed service on 3/20 and another great job, this time by Raymond. was on time, comfort authority responded quickly and very thorough explanation of issues. needed a minor fix the next day and came first thing in the morning. Again, highly recommend.

Eric is professional and explained thoroughly the work needed and to be done

I had a good experience with Comfort Authority. They were cost neutral, prompt, polite, and cleaned up. But what really set them apart was when they talked me out of buying a more expensive system. I planned to buy a variable stage AC. It’s around $15k. The salesperson, Derek, shared the poor experiences of other customers who installed the system and downsold me to a standard single stage system at half the price. Since the system was installed this week, I cannot comment on its reliability but I can say that I trust Comfort Authority to do what’s right for their customers.

Luis showed up on time for our annual service and spent a good amount of time checking all parts of our system. He recommended a few upgrades which I am considering. Great service as always from The Comfort Authority!

Eric was very knowledgeable and took the time to train Anthony

Great service! Glenn did a great job and identified some issues that he repaired quickly.

I’ve been using Comfort Authority for servers years. Their technicians are very knowledgeable and thorough. I have referred many newbies to them.

Did a great job with my AC tuneup. I had a lot of questions and concerns that the Luis & Josh were able to help me out with. I would appreciate if you kept up the good work and emphasized specifically for your different options if they're necessary immediately or can wait.

Courteous and professional. They arrived the same day that I called and fixed a clogged pipe that several other plumbers didn’t. Highly recommend Comfort Authority and their team!

Raymond was very knowlegable, honest, and courteous. Did a thorough maintenance check and provided me with a plan for improvements I expect to make in near future.

Excellent service. Explained everything thoroughly and went above and beyond. Thank you Luis Menendez!

Raymond provided excellent service. He was professional and polite. He provide tips for keeping our styrene clean and working well.

I had new flooring installed, and the flooring company didn’t properly install the toilet back into the bathroom.So once I noticed there was a problem I was in search for a plumber and then remembered at the Comfort Authority, who has done amazing work for our air conditioning, also does plumbing. I reached out and they sent Ryan to my home the next day and he did a great job at quickly finding out exactly where the leak was coming from and fixing it. Ryan has tons of experience in plumbing, and I will be sure to request him to come out the next time, God forbid I have a plumbing issue in the future. Thank you again Comfort Authority for always being quick and thorough with any service you have done for us.

Performed annual maintenance. Good job.

Wow. What a breath of fresh air to FINALLY have old school customer service again and not a company that will oversell you what you don’t need. Both Eric & Richard were professional and courteous and well versed in building genuine rapport with the customer. I’m impressed.

Eric W was great. 5/5 star experience.

Luis was very good. He was prompt and gave us detailed explanations of the issues we may have with our AC unit.

The very best service

I was very impressed with the service and the technician and the value of the service. We highly recommend this local business and will be exclusively using this company for our heating/ cooling needs.

Luis was the technician and offered excellent customer service and was thorough with the evaluation of AC unit and offered fair price.

Gary turned up promptly and told me exactly what was involved in the job. He gave me a timescale and pricing up front.

Sean was professional and courteous. He provided options as well as determined that all equipment was up to spec.

Recently had my AC changed for a new one. The experience was great. All the people envolved were very knowledgeable, professional, honest and patient. Technician Mike, Consultant Derek and Installers Seth and Ren were awesome. 5 stars. Today, I had the complementary house plumbing inspection done by Eric. Very friendly and knowledgeable. Another good experience. I recommend the company.

The Comfort Authority replaced our A/C and duct work in 2017 and have maintained it with a yearly cleaning ever since. We are 110% satisfied with this gorgeous unit and their courteous services.

Derek, Luis, Gary and Ren were wonderful! They were all very knowledgeable and informative. I would definitely recommend the Comfort Authority for all your AC needs!

They were timely and knowledgeable on top of that they were very courteous. I highly recommend them

They were great. Very efficient and professional. Would highly recommend The Comfort Authority for you HVAC needs. Todd

Eric with plumbing was courteous and professional. He explained everything, worked efficiently and cleaned the area well. Will look to Eric and The Comfort Authority for my future plumbing needs.

Your technician, Raymond, worked proficiently and was knowledgeable in answering my questions . Along with doing the Spring Service he noticed some wire connections that were loose and tightened those. Raymond also made several suggestions to insure longer life of my A/C unit, namely adding a surge protector.

My fiance and I had a smooth and easy experience with Comfort Authority. Our sales rep Derek Deese gave an personalized experience. He was easy to talk to, he express confidence in the company's work history in our building and did make us feel pressured to add the add-ons to our overall price. He gave educated responses to all our questions. Our technicians Gary and Ren were professional. They wore shoe covers, and quiet as mouse. I almost forgot we had workers in the house installing a unit! Gary took his time to answer all of my follow up questions and provided details of our air purifier which made me feel secured. Highly Recommend!

James provided us timely and great service. Clearly explained the issue and suggested a repair. Would use again and recommend.

We had a wonderful experience with our technician, Raymond. Thorough and detail-oriented. He went above and beyond when it came to the inspection and repairs, and did everything he could to help us save money. 10/10!!!

Awesome service! Gary and Uzi did exceptionally well. We loved the attention to detail, outstanding service and great work. Can highly the company and Gary and Uzi! Thank you all!!!

Always exceptional in their response and how they walk you through what they are seeing. I especially appreciated Glenn and his professionalism and friendliness.

Raymond Moudy with Comfort Authority provided the annual maintenance for our AC unit. He was very knowledgeable/thorough and took the time to explain issues with great detail. He also has a very engaging personality and was receptive to my many questions. I am pleased with the work he performed.

All the techs at Comfort Authority are very courteous, thorough and professional. They never try to sell you something you don’t need and explain everything they’re going to do or have done. The entire staff from the reception/appointment bookers to the techs are all top shelf. I’ve been a customer of theirs since they opened and highly recommend Comfort Authority to anyone looking for an A/C company you can rely on. *Update 10/4/2024: Glenn came out today to address an issue I had with my A/C..diagnosed the issue, replaced the parts and couldn’t have been nicer or more professional. Comfort Authority staff continues to impress*

Luis was great and fixed the clog in the unit

Courteous and professional. They arrived the same day that I called and fixed a clogged pipe that several other plumbers didn’t. Highly recommend Comfort Authority and their team!

Always a great experience. Luis was outstanding!

Eric installed a new kitchen faucet, bathroom toilet and vanity for us. He did a great job and we will continue to use Comfort Authority for all our plumbing needs!

Fantastic, as always.

We love comfort authority! They are always so professional and on our recent visit Luis was great! He was patient and thorough and really explained everything out to me. Highly recommend them!

Professional in explaining and addressing the AC problem

Luis was professional, friendly and informative when he came to my house to conduct a routine service check up on my HVAC system. I very much appreciate his attentiveness and care.

Very pleased with the service! Living out of state meant that I wasn’t on site and had to rely on the telephone for communication. Chase was great! Explain the situation in detail and gave me a complete understanding of what I couldn’t be there to see for myself. Would definitely recommend and use again

Luis was the best AC person ever. He was knowledgeable, personable, and went out of his way to explain and show me exactly what was wrong with my AC unit. Even my dogs loved him.

Luis is always so friendly and does a great job!!

Raymond came out and serviced my hvac system and was great. He was on time and he and Comfort Authority communicated when he was coming several times before the appointment. He was very knowledgeable and explained what he was doing and gave me some good tips for maintenance that I can do. Would recommend.

From quote to installation The Comfort Authority team was Amazing. Shout Out to Gary and REN for a perfect installation. Thank you

Yesterday I had The Comfort Authority install a whole new AC system in my home. I have been getting quotes and talking to many companies about my options and price. Based on a referral from Facebook I called them out for a quote and within 2 hours I decided this was the best company to use. Shawn and Freddie did the most amazing job for the amount of work that needed to be done, They arrived at 8:15 am and left at 11PM!!! Steve the owner came by along with another helper Austin. The quality of the work based on how complicated my install was blew me away.!!! I heard from the owner on JULY 4th to touch base and address a few issues that need to be worked on based on some wiring in my home that was not working. If you are looking for a company to replace or service your AC you HAVE to call them. I have done the leg work and no one compares to the quality/warranties and value for the price. I did not go with the least expensive system this is my home and this is not the place to cut corners. If you don’t call them to take care of your AC needs you don’t need a repair company you need a CAT -SCAN...LOL . Wish I would have found them a month ago my house would have been so much cooler!!! Thank you Shawn.Freddit,Austin and Steve!!!!

I was able to schedule an appointment fairly easily. Glenn confirmed his arrival and was friendly and knowledgeable. The receptionist I spoke to were also kind and helpful. Thank you 😊

Seth was punctual, knowledgeable, respectful and kind. He did a great job with maintenance of our AC system. .

Great technicians especially Ray Moudy. Used Comfort Authority since 2020. It’s always a pleasant experience

Excellent service! Raymond serviced the AC in my historical home. He went over and beyond what would have normally been expected and definitely raised the bar. Very knowledgeable and trustworthy. Certainly recommend!

I’ve used The Comfort Authority for many years now, all the techs that I’ve had come to our home have been nothing but outstanding, But this week Chase came to service our 3 units for our yearly maintenance. Can say enough good things about him, Professional, thorough and timely. Please send him to our home EVERY TIME! Thanks again to the whole team, highly recommend The Comfort Authority! The best part, they are in constant communication with you so you know who is coming and when. I have never dealt with an HVAC company like this with any house I’ve ever owned, And I’m old!

We encountered a novel issue with one of our units and Glenn was able to come out within a few short hours. He replaced a faulty part and remediated the issue in a professional and courteous manner. He was also patient in sharing his knowledge on how best to care for our unit. With employees like Glenn, we’ll continue to engage The Comfort Authority to get consistently good service.

Glen made my day!

Excellent service, from the evaluation of AC, sale and installation, the team of Comfort Authority took care of my problem. Highly recommended.

Update 2/7/25 -- We had our annual inspection and ended up getting a new replacement A/C unit. Comfort Authority was extremely patient walking through the process and options, as well as working within our budget. The next day our installers Gary and Ren came out and did a fantastic job, they provided top notch service throughout the entire installation. We've been using Comfort Authority for a couple of years now and I would unreservedly recommend them to anyone. Original Review: I had a competitor out to our house the day prior, not only were they grossly overcharging, when they flushed our AC it only lasted for 15 hours before it overflowed and shut off the thermostat again. I then called The Comfort Authority the following day, and the technician David Hood immediately diagnosed and fixed the issue and saved us from having to replace the piping. David really went out of his way to ensure we received the best service possible. I'll definitely be using The Comfort Authority from now on, and can not recommend them enough.

I called with an issue about my A/C unit which is old and on its last legs. The crew was pretty prompt and I had someone out to my house to check things out by the next day. They were professional, courteous, and seemed to really know their stuff. Using some impressive technology they showed me problem spots in the home, areas in the attic that needed immediate attention, and pointed out the downfalls of my current system. I was charged for a new capacitor to get the system up and going and received a comprehensive write-up with various replacement system options within 5 days. When my unit stopped working soon after the crew left, the owner Steve called and offered to refund my Home Warranty service payment and service my system for the next 12 months free-of-charge. That kind of follow-up is what makes this company unique and makes me satisfied with the choice I made.

Very thorough and coming back to install new kitchen sink and faucet

I have used their services for years. They are efficient, professional, and very clean. My system has run great no problems because of their preventative maintenance services.

After horror experiences with other companies, we’ve been using The Comfort Authority for the last few years and they’ve been exceptional. Always timely, transparent and great customer service. Great perks as being part of their Comfort Plan as well. Luis Menendez recently installed an outdoor unit surge protection and UV light after completing an annual inspection. He was thorough, friendly and very professional. This company makes the prospect of a/c and plumbing repairs or maintenance less daunting. Highly recommend!

I recently had my AC unit repaired by The Comfort Authority, and I couldn’t be more satisfied with the service! From start to finish, the experience was seamless and professional. Glenn, the technician who handled the repair, was outstanding. He arrived on time, quickly diagnosed the issue, and explained everything in a clear and honest manner. His expertise and attention to detail were evident, and he worked efficiently to get my AC back up and running. Not only was he knowledgeable, but he was also courteous and respectful of my home. Thanks to Glenn and the team at The Comfort Authority, my home is cool and comfortable again. If you’re looking for a reliable and skilled HVAC company, I highly recommend them!

Seth and Uziel killed it, came out day after quote and took care of business! House feels so much better! Thanks so much!

Derek took time to explain my system. I have purchase from them in the past. They have very high standards.

Luis was right on time and was thorough. He’s really helped diagnose problems in the past, but none were found this time. Very satisfied

Glenn Betancourt performed the requested maintenance an offered me suggestions to improve my system performance in a helpful way so I could choose what worked best for me.

Glenn came out to diagnose an issue with my heating. He was very professional and informative. He fixed the issue and gave us recommendations to further improve our system for savings on our monthly power bill.

Chase was back out to service our HVAC today and he’s always great. Totally professional and easy to talk to; always does a great job.

Great company great service!

All my HVAC needs are handled by The Comfort Authority for all my properties. They make it easy and not only do they keep me informed, they do most excellent work.

Raymond was amazing! He was thorough, and helped improve our AC system quickly and efficiently while still providing great customer service! Thank you Raymond and Comfort Authority! 🙂

The technician did an outstanding job

Great experience with Eric C. He even helped me remove a stuck shower head I couldn't remove myself.

Comfort Authority is very professional and customer service oriented. We had two HVAC technicians trouble shoot my system. Sean made the initial visit and Gerald did the follow up. Both services were performed in a timely & professional manner! Evan in customer service scheduling is the best! We had a trouble shooting visit from Michael and he got our system upb& running . I appreciate when service professionals take the time to answer my questions & educate me on my appliances and maintenance ! Thank you all!

Eric came to my home today to address a major issue with water leaking from my ceiling, and I can’t say enough good things about him! From start to finish, he was absolutely amazing—methodical, thorough, and incredibly professional. He took the time to listen to our needs and concerns, ensuring every detail was handled with care. Eric didn’t leave until everything was perfect, going above and beyond to make us feel confident and taken care of. If you’re looking for someone who truly knows what they’re doing and prioritizes quality and customer satisfaction, Eric is your guy! Highly recommend!

Comfort Authority certainly lives up to its name. Having installed my A/C four years ago, their ongoing service continues to boast excellence. After my compressor just stopped working, Rick spent a few hours sleuthing all the circuitry to track down an illusive wire deep inside the unit hidden from view that had burned through due to leaning against one of the coils. I appreciate Rick's determination and perseverance to troubleshoot and fix the problem. Chris was also able to help me troubleshoot a separate problem over the phone to get my unit working again. Comfort Authority continues to show leadership in their team spirit of working with each other to keep their customers up and running. Update 12/29/2022: Gerald came out to help with humidity settings and caught a couple of other issues that needed attention. He was knowledgeable, kind, professional, and a clear communicator. Thanks CA. 03/24/23: Gerald came out again and once more, was quite thorough in doing an assessment of a musty smell we were getting. His follow through on rechecking everything after cleaning out my plugged drain pipe was great. 10/04/24 - I’ve had Michael twice now, once to put in an electric pump for the drainage (which works great), and the other to clean out the duct work and trouble shoot the failing Remi Halo. Michael seems to be very well rounded in his knowledge of A/C systems.

Ryan was very knowledgeable and very helpful to help solve my problem!

Glenn is a wonderful technician! I appreciate Glen being able to come out since he knows my system and to fix my problem ..

Glen stopped by to check A/C system. He was very informative on what is recommended to be done. Hope we get him back for the next visit. He is great. Thank you!

Nothing but good things to say about The Comfort Authority. They are always punctual, professional and thorough. Luis did a great job and was so tidy the house is probably cleaner now than before he arrived. Highly recommend.

I have to let everybody knows that the technician who came to my house was the best I’ve e er had. His name is Luis and he was kind, showed me everything and explained all the details I needed to be aware of. He cleaned and fixed my AC, it looks almost like a new one and also gave me one year warranty. Thank you Luis!!!

Eric Clauss of the Comfort Authority-Tampa plumbing division performed our annual plumbing maintenance inspection today. He provided several useful suggestions about bathroom plumbing and was able to provide improved pressure at a fixture of concern. Eric is very friendly and in my opinion provided 5 star plumbing service for us. Highly recommended.

We have had our Payne AC for 27 years. Started a maintenance plan with "The Comfort Authority" a year ago. Over the years, we normally kept our internal air around 72 degrees with 56 percent humidity. It continued to work just fine. But after our last servicing, TJ recommended we start shopping for a new AC system. He naturally recommended his company and more specifically, an 'Inverter AC System'. Asked him to provide a quote. Along with the quote, we received a phone call from the owner of Comfort Authority, Steve Cox. He was very positive and confident about his being the best company with the best people. After quotes from 2 other AC companies, and more research on the products recommended by all 3 companies, I decided on the Inverter AC technology. Went back to The Comfort Authority and closed the deal for a new SEER 17+, 5 ton Inverter System with Air Handler in the attic and compressor outside. As far as I could gather, the inverter system worked with a variable compressor motor that housed a master controller that communicated with the air handler controller and thermostat. The speed of the motor was regulated by data received from the indoor/outdoor sensors of the air handler and thermostat. The purpose being more efficient and scalable cooling and heating with less loss of energy. The decision to choose The Comfort Authority was based on pricing, equipment, and convincing assurances that the installers were skilled and reliable professionals. The Inverter AC System, manufactured and branded by Daiken for the Comfort Authority was installed yesterday by Peter, Marshall, Austin, and Freddie. They called to say they were on their way to make our 9:00 am appointment. They arrived at 8:50am. After introducing himself and all the other members of the team, Peter went over every listed item in the order, ensuring we had an understanding and agreement before the work was started. I sign the acknowledgements. They got started. In addition to removing the old system and bringing in the new, they installed a new pad for the compressor, replaced the grates on the return air risers, crawled through the attic and Mastek sealed the existing flex ducting and air handler, added electric surge suppressors for the air handler and compressor, whole house filter with new plenum to maximize coverage with new air handler, soldered copper tubing and insulated piping, zip tied the wiring, installed a new thermostat with a new app for my mobile phone, along with a good lesson on its use. Even though it started raining real hard, it didn't slow them down a bit. They opened a portable tarp to cover the outside installation. All the work is best described as team work. Everyone helping each other get their work done. The work was done well and on time. After sweeping and removing all debris from the attic, garage, and outside work areas, they left us with an amazing AC system. Our normal comfort level is now 2 degrees higher, 74F, and 10 degrees lower humidity, 46. What an amazingly comfortable and cost saving experience. Just met Ray, first time assigned to do our semi-annual AC maintenance and checkup. After seven years, our Remy Halo UV system, which was installed on the outtake side of our Air Handler needed to be replaced. The Halo ensures a cleaner duct system to our home. We have an additional UV light on the intake to air handler. He had the new Halo in his van and replaced the old in about 15 minutes. Fortunately, we are on their Comfort plan, which provided a good discount. Ray is a courteous professional who we look forward to servicing our home again in the summer.

Their customer service is second to none. Everyone from office staff to technicians are extremely professional, informative, and helpful. I have been a member for HVAC and I am now impressed with their plumbing program. Glenn Betancourt came out to do the yearly inspection and was very thorough. I highly recommend Comfort Authority.

Luis Menendez provided excellent maintenance service on my AC units. He was very personable, professional, and extremely knowledgeable. Thanks again, Comfort Air!

Luis did our annual checkup. Extremely professional technician. Did a comprehensive checkup of our a/c system and provided some recommendations which we discussed. Overall a very pleasant experience!

On my plumbing inspection, Eric identified an issue which I knew about but didn’t appreciate the urgent need for repair. He explained everything in detail - answering all my questions. Eric was able to repair the issue right away. Thanks to Comfort Authority Plumbing for another great service!

Ryan did an amazing job with our plumbing concerns. Knowledgeable, friendly, professional, and prompt! Thank you!!